SHIPPING & DELIVERY
PREMIUM CAVIAR, DELIVERED WITH CARE
Caviar deserves exceptional care from the moment it leaves us until it reaches your table.
Every Cavallion order is carefully prepared and packaged to help maintain the freshness, temperature, and quality of your caviar throughout delivery.
METRO VANCOUVER DELIVERY
We offer convenient delivery to eligible addresses across Vancouver for a flat rate of $20 per order. The delivery fee is calculated at checkout based on the delivery address.
Because caviar is a temperature-sensitive product, we take special care when preparing every order for transport.
DELIVERY TIMES
We work to have your order delivered as quickly as possible while protecting the freshness and quality of your caviar.
Estimated delivery timing will depend on:
- The time and day your order is placed
- Your delivery address
- Product availability
- Holidays and peak periods
- Weather and other conditions outside our control
Where available, delivery details will be provided after your order has been confirmed.
If you require your caviar for a specific dinner, event, birthday, wedding, or other special occasion, we recommend placing your order in advance.
For time-sensitive orders, please contact us before ordering and our team will be happy to assist.
RECEIVING YOUR ORDER
Because caviar is perishable, we strongly recommend having someone available to receive the delivery.
Please make sure the:
- Delivery address is complete and accurate
- Unit or buzzer number is included when applicable
- Recipient can be reached if necessary
- Order can be refrigerated promptly after arrival
If you are sending caviar as a gift, please make sure the recipient will be available to receive and refrigerate the package.
Cavallion cannot be responsible for deterioration caused by an order being left unattended for an extended period after successful delivery.
DELIVERY DELAYS
We take every reasonable step to have orders delivered within the expected timeframe. However, occasional delays may occur due to circumstances beyond our control, including:
- Severe weather
- Traffic or road closures
- Courier disruptions
- Statutory holidays
- High seasonal demand
- Incorrect or incomplete delivery information
Because caviar is perishable, we carefully consider delivery conditions when preparing and scheduling orders. If we anticipate a significant issue with your delivery, we will make reasonable efforts to contact you using the information provided with your order.
GIFT ORDERS
Caviar makes an exceptional gift.
When sending an order directly to someone else, please enter the recipient’s delivery address during checkout and make sure they will be available to receive the package. If a gift message option is available with your order, you may include your personal message during checkout.
For surprise deliveries, we still recommend ensuring that someone will be present at the destination, as the caviar must be refrigerated promptly.
ORDER CHANGES & CANCELLATIONS
If you need to change your delivery address, delivery instructions, or other order information, please contact us as soon as possible at: info@cavallioncaviar.com
Once an order has been prepared, dispatched, or transferred to the delivery provider, we may no longer be able to modify or cancel it.
Because caviar is perishable, cancelled orders that have already been prepared or dispatched may not be eligible for a refund.
PERISHABLE PRODUCTS
Caviar is a fresh and highly perishable food product. For this reason, delivery and return conditions differ from those of ordinary non-perishable goods.
Once an order has been successfully delivered, responsibility for proper refrigeration and storage passes to the recipient.
Please refer to our Return & Refund Policy for complete information regarding damaged, incorrect, or eligible product claims.
TEMPERATURE-CONTROLLED PACKAGING
Caviar must remain properly chilled.
Every perishable Cavallion order is carefully packed with insulated materials and cold packs designed to help maintain an appropriate temperature during transit.
Once your order arrives, please refrigerate the caviar immediately and follow the storage instructions provided with your product.
Do not leave your order outside, in direct sunlight, or at room temperature after delivery.
DELIVERY TO CONDOS & APARTMENTS
For condominium and apartment deliveries, please provide your complete unit number, buzzer number, and any relevant delivery instructions during checkout.
If your building has concierge service, please confirm that they are able to accept a refrigerated food delivery on your behalf.
INCORRECT OR INCOMPLETE ADDRESSES
Please carefully review your shipping information before completing your order.
Cavallion cannot guarantee timely delivery when an incorrect or incomplete address, postal code, unit number, buzzer number, or recipient information has been provided.
Additional delivery charges may apply if an order needs to be redirected or delivered again due to incorrect information supplied at checkout.
SPECIAL OCCASIONS & SCHEDULED ORDERS
Planning ahead for a celebration?
If your order is for a wedding, anniversary, corporate event, dinner party, holiday, or other important occasion, we recommend ordering ahead whenever possible.
If you have a preferred delivery date, please include it with your order where available or contact our team before purchasing.
We will do our best to accommodate requested dates, but specific delivery times or dates cannot be guaranteed unless expressly confirmed by Cavallion.
P.O. BOXES
Because our caviar requires temperature-controlled handling and timely delivery, we are unable to deliver perishable orders to P.O. boxes.
Please provide a residential or commercial street address.
INSPECTING YOUR DELIVERY
We take great care in preparing every Cavallion order. When your package arrives, please inspect it promptly and refrigerate all perishable products immediately. If your order arrives damaged, incorrect, or in a condition that causes concern, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the external packaging
- Clear photographs of the affected product
Please keep the product and its original packaging until our team has reviewed your request.
HOLIDAY & PEAK-SEASON DELIVERY
Delivery times may be affected during high-volume periods such as Christmas, New Year’s, Valentine’s Day, Mother’s Day, Father’s Day, and other major holidays.
For important occasions, we strongly recommend ordering in advance rather than arranging delivery for the day the caviar will be served.
QUESTIONS ABOUT YOUR DELIVERY?
If you have questions about delivery availability, a special event, a large order, or a time-sensitive purchase, our team is happy to help.
CONTACT CAVALLION
We want every Cavallion order to arrive ready to become part of an exceptional experience.