RETURN & REFUND POLICY
PERISHABLE PRODUCTS
Due to the fresh and perishable nature of caviar, all caviar and other perishable food products are final sale and cannot be returned or exchanged once delivered.
DAMAGED, INCORRECT OR SPOILED ORDERS
We carefully inspect and package every Cavallion order before delivery. If your order arrives:
- Damaged
- Incorrect
- Missing an item
- In a condition that raises a freshness or quality concern
please contact us within 24 hours of delivery.
Include your:
- Order number
- Brief description of the issue
- Clear photos of the product and packaging
Please keep the product and original packaging until your claim has been reviewed.
Once reviewed, eligible claims may be resolved with a replacement, store credit, or refund, depending on the circumstances.
STORAGE AFTER DELIVERY
Caviar must be refrigerated promptly after delivery.
Cavallion cannot provide refunds or replacements for products that have been improperly stored, left unrefrigerated after delivery, or handled contrary to the provided storage instructions.
ORDER CANCELLATIONS
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
NEED HELP?
If there is an issue with your order, please contact us as soon as possible. Our team will review the situation and do our best to make it right.